Terms of Service

Welcome to Wellora. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

All products on our website are intended for personal use. We make every effort to provide accurate descriptions and images, but slight variations may occur.

When you place an order, you agree to provide accurate and complete information, including your name, shipping address, and payment details. Orders are processed once the information is confirmed.

We strive to keep our website up to date with product availability and pricing. However, prices and stock may change without notice. We reserve the right to cancel orders in cases of errors or unavailability.

By using our website, you agree not to misuse it or interfere with its operation. Any fraudulent activity or misuse may result in the suspension or termination of your account.

We reserve the right to update these Terms of Service at any time. Continued use of the website after changes constitutes your acceptance of the updated terms.

How long does delivery take?

Our orders are usually delivered within 3 to 7 working days, depending on your location. You’ll receive a confirmation message once your parcel is shipped.

What should I do if my product arrives damaged or incorrect?

If you receive a damaged or wrong item, please contact us within 24 hours of delivery with your order number and pictures of the product. We’ll arrange a quick replacement or exchange.

Can I return a product if I change my mind?

We accept returns for unused and unopened products. However, return shipping costs are the customer’s responsibility. Certain items (like personal care tools or opened beauty products) can’t be returned due to hygiene reasons.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use this number to check your delivery status online.

5. Do you offer cash on delivery (COD)?

Yes, we offer Cash on Delivery across Pakistan for your convenience. Just select the COD option at checkout.